Out of the total, 13 were launched in 2024 and four software at the beginning of this year. Only these latter ones will provide a savings of more than 70% of the time that officials dedicate to performing identical tasks, which they can then use for other duties.
Thus, in the Justice sector, a software has been integrated that was able to resolve all the pending cost assessments from 2024 in one of the Madrid courts within a month. In the Economy sector, another device for processing job aid applications processed 1,200 electronic files from companies that had applied for these subsidies in January. The robot reduced resolution times by 71%, bringing everything up to date.
In the area of Social Affairs, for non-contributory pension requests, this automation has allowed around 200 files to be processed in a month, improving the time spent by 58.7%.
Lastly, in Health, a robotic process for orthopedic benefits requests has reduced processing time by 78.9%, saving 1,800 hours of work per year.
Robotic Process Automation Factory
The Digitalization Department created the Robotic Process Automation Factory (RPA for its acronym in English) at the end of 2023 with an investment of 6.7 million euros to automate more than 200 procedures. This is one of the main innovation projects designed to streamline the operation of the public Administration with the dual objective of improving services to the people of Madrid and the productivity of public employees.
This technology uses tools to automate repetitive actions that are normally done manually. For example, with optical character recognition, when a citizen submits a document along with an application, the system automatically recognizes what the Administration needs and transfers it directly to the system, avoiding the responsible official having to enter them one by one.
Furthermore, the Community of Madrid has reduced the time for submitting online applications by 51%, as well as lowering average response times to citizens by 35%.
López-Valverde pointed out that the quality of digital services has increased by 44%, while efficiency has improved by 45%. Specifically, he highlighted the role of the Digital Account platform, where since July of last year, there are over 390,000 active users with more than two million accesses, 65% through mobile, and over 240,000 transactions carried out.
